Refund policy

We allow up to 28 days from the date you order your MexiDulce to request a return. Please note that, for hygiene reasons, products must be returned unopened and untouched in order to qualify for a return or refund. We’ve kept our prices low so you can try without splashing out – but if you do try, we can’t take it back!

You must return the product to us unopened and untouched to:

MexiDulce
215 The Gateway West
East Street
Leeds
LS9 8DZ

Return postage is your responsibility. When we receive the returned product we will process a refund or replacement as soon as possible. Please note that we do not refund delivery costs.

On the rare occasion of the product not being as described, your rights are obviously unaffected by this policy.

All contact regarding refunds and returns must be sent via email to mexidulceuk@gmail.com or on our Instagram, and please allow 2 working days for a response.